Atlantica

Thank you, everything was wonderful! The house is very spacious, located in a beautiful place with stunning scenery. Nearby there are shops and restaurants. The owners are very responsive and helpful. We enjoyed our vacation and definitely recommend staying here!

The Villa is beautiful: big area, nice look to the sea. It has everything you need for cooking and relaxing. People were very helpful for us and always answered.

Villa en tous points conforme au descriptif et aux photos. Environnement calme et vue sur la mer exceptionnelle. Logement très confortable, bien équipé et très propre. La terrasse pourvue de la piscine et d'un jacuzzi a fait le bonheur des adultes et surtout des enfants. Grand magasin à proximité, quelques restaurants à Peyia et de belles plages à découvrir en voiture. Logement nécessitant un véhicule pour s'y rendre. Nous avons été enchanté de ce séjour !

We really enjoyed your villa, it's wonderful, we are delighted! There is everything you need for a relaxing and enjoyable holiday with a beautiful view.

We stayed at ‘Villa Atlantica’ for two weeks in September. The villa is a very attractive property, as advertised and well equipped. However, we were without running water on a number of occasions. There is a problem with the mains water supply in the area but other nearby villas were not running out as they had adequate water storage tanks. This villa did not. There were times when we had to use water from the swimming pool just to flush the toilets. This issue meant that we had to contact Guest Support on almost daily basis, which was stressful in itself and there was barely a day when maintenance men were not coming to the villa to refill our water tank from another source nearby.Every time we took a shower, we would worry that the water supply would fail. There were only 4 of us staying in a 5 bed villa. I cannot imagine what things would have been like in a larger crowd had been staying there. In addition, there were pigeons nesting on the roof. When we arrived, the balcony and parts of the patio were covered in bird droppings. Maintenance people came to clear the mess after I complained (and waited several days) however, it soon built up again. Clothes and towels left outside were at risk of bird droppings landing on them as we discovered to our cost several times. There were a couple of other issues which i might not have considered worth mentioning however, these also involved calling guest support and having maintenance men coming to the villa; a broken air conditioning unit in one of the bedrooms and the flush mechanism on the toilet in the en-suite bathroom which meant that i could not use it for 3 days. On Friday 27th September I sent an email detailing all the complaints to Cyprus Villa Retreats. I received a reply saying that they took my concerns ‘very seriously’ and that a member of the management team would contact me. No-one ever has. I repeated my complaints in the feedback form which was sent the day after our return. Once again, there has been no response. Cyprus Villa Retreats were aware of both these issues before I booked the villa and paid almost £4,000.00 to them. This is shoddy customer service and as a result, I will never use them again.

We were a group of 10 family members (including my elderly parents) and we stayed at the Villa Atlantica in August 2024. The entire holiday was absolutely horrendous from start to finish. We had no running water inside the villa on 3 separate occasions during the week, with the longest being for over 36 hours. Cyprus Villa Retreats did not send anyone to investigate the issue during this time, instead replying to our emails by suggesting we "use water from the swimming pool to flush the toilet cisterns". Our repeated requests for assistance were ignored and most of our phone calls went completely unanswered. We eventually resolved the situation ourselves by resetting the water pump. Eventually after 36 hours, CVR finally decided to send a water tanker to refill the tank to its maximum capacity. Four hours and four very short showers later the water completely shut off again for a further 12-hour period. We also experienced another 12-hour loss of water, ants in the kitchen and both of the upstairs front bedrooms, and a huge snake in the outdoor shower tray, where all 10 members of our group (including my parents in their 80s) had been forced to shower on 4 nights out of our 7 night stay. Cyprus Villa Retreats attempted to blame the local municipality for the issues, but all the neighbouring properties (including their own 8-bedroomed property directly across the road) experienced no issues, and when I contacted the Local Municipal Office myself they confirmed there were no issues with the water supply. A member of their own maintenance team also confirmed that the system was completely inadequate to supply the villa. Despite sending a 3-page letter detailing all of the problems we encountered in August, CVR have since booked out the villa to other guests during September. When those guests have left negative reviews regarding this very same issue on Facebook, Cyprus Villa Retreats have claimed they have not received any other guest feedback regarding this! We have received no apology or explanation from this company. The customer service was absolutely appalling, both during our stay and subsequently following our correspondence. Please avoid this company at all costs, particularly as you are required to pay only by bank transfer which leaves you completely unprotected in these circumstances.